Business resilience planning and programme advice and support

The Client: a high profile NGO providing hostels for the homeless throughout the UK.

Project context: By 2012, government funding of services for the homeless was decentralised to local authorities.  New rules regarding funding applications required providers of services for the homeless to show evidence of business continuity to underpin their bids.  At that time, the client had no BCM arrangements in-place.

Project framework: At the outset, the client’s intention was for the project to be limited to the production of a model BCP for one of their Homeless Hostels so as to provide a model to support their bids for funding.  However, the client realised that should a local authority apply proper scrutiny to their BCM arrangements, it was essential that there be evidence of: UK-wide BCM Policy and management framework and a strategic plan (Crisis Management Plan (CMP) covering the whole organisation as well as a detailed, operational BCP for that hostel.

Project approach: A study day delivered to the Executive Management Team included an awareness session to develop their understanding of BCM, a seminar to enable the team to explore and agree a BCM Policy and management framework and a final session on crisis management to provide quick fix skills and a context for the arrangements that would be put in-place.  The Policy document and a CMP were drawn-up and an effective and fully (local authority) compliant BCP was completed for the largest of their hostels to provide a template and specimen example to guide hostel managers UK-wide in the population of their respective plans.